Terms of service

Last updated: 27 September 2026

These terms apply when you use this website or buy from Old Eltons Clothing online. Please read them alongside our Refund Policy, Shipping Policy and Privacy Policy. Nothing in these terms affects your legal rights as a consumer.

1. Who we are
This website is run by Old Eltons Clothing, an independent clothing brand based at 1 and 2 Church Street, Tenby, Pembrokeshire, SA70 7AH. You can contact us at hello@oldeltonsclothing.co.uk or on 01834 844123.

2. Your order
When you place an order you will receive an email confirming we have received it. Our contract with you starts when we send your order. If we cannot fulfil your order, for example because an item has sold out or a price has been shown wrongly, we will let you know and refund anything you have paid.

3. Prices and payment
Prices are shown in pounds sterling and include any VAT that applies. Delivery charges are shown at checkout before you pay. Payment is taken when you place your order.

4. Delivery
We deliver within the United Kingdom only. Delivery prices and times are set out in our Shipping Policy.

5. Returns and refunds
You can return items as set out in our Refund Policy, which gives you 30 days to change your mind. If an item is faulty, you have rights under the Consumer Rights Act 2015.

6. Our products
We try hard to show our products and their colours accurately, but screens vary, so colours may look slightly different in person. Many of our pieces are made in small runs, and some items, such as those in our Misfit Market, are sold with small imperfections that we describe on the product page.

7. Emails and texts
If you sign up to hear from us, on our website or in our shop, you agree to receive marketing emails and texts about new drops, events, competitions and offers. We send these using Spoks and Mailchimp. How often we send them varies. You can unsubscribe from emails using the link at the bottom of any email, and from texts by replying STOP. Standard message rates from your mobile provider may apply. Signing up is never a condition of buying from us.

8. Things you share with us
If you send us a story, photo, review or message to share, for example through Tell Us Why You Wear It or our community prints, you give us permission to use it on our website, social media and products. We will always treat what you share with care, and if you change your mind, email us and we will remove it where we can.

9. Our designs
All designs, artwork, photos and text on this website belong to Old Eltons Clothing or the people we work with. Please do not copy or use them without our permission.

10. Using this website
Please use this website lawfully. Do not try to interfere with how it works or access it in ways it is not intended to be used.

11. Our responsibility to you
If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that. We are not responsible for loss that was not foreseeable, or for business losses. We do not limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your legal rights as a consumer.

12. Changes to these terms
We may update these terms from time to time. The version on this page when you place your order is the one that applies to it.

13. Law
These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring a claim in the courts where you live.