How & When will my order be delivered to me?
We ship all orders using Royal Mail Signed For® 1st Class, Signature on delivery and next-day delivery aim. We are trying our best to have this to you next day but during this pandemic, we have seen an increase in the difficulty in getting to the post office due to our current lockdown. Due to this, we are only going to the post office one day a week to minimise the contact we, and the people around us, are exposed to.
ITEM AVAILABILITY
Because we are a small independent brand and our products are also in two local shops, we sometimes find that stock levels are sometimes inaccurate. We are currently in the process of making sure this is 100% accurate. Everything on the store right now is up to date but this is a daily battle.
How will I know if order is placed successfully?
Upon completion of your order, you will receive an email showing the notification of your order. If you have chosen a tracked service, we will email you a tracking code within 48 once your order is shipped.
How do I check the status of my order?
Please be aware that tracking information is only available for customers who purchase tracked delivery, the order page will otherwise stay updated with "We have received and processing your order", please be aware that non-tracked orders will be sent regardless of this status page as no tracking information is available to update this page.
Can I cancel my order?
If you would like to cancel your order, you can log into your account and do it through that or please just drop us an email on oldeltons.clothing@gmail.com & we will do our best to help you.
Do you allow exchanges?
Exchanges can sometimes be difficult to fulfil due to the fact we're an independent brand and we may not have the same product in the size above or below. If this is something you're considering, please drop us an email on oldeltons.clothing@gmail.com and we will do our best to accommodate your request.
What are the shipping charges?
These will be calculated within the cart page. Please note that this amount is for postage & packaging. This also covers all the materials we require to send you out your garments. If you feel this is an unfair amount, please send us an email on oldeltons.clothing@gmail.com