Refund policy

Last updated: 27 September 2026

We are a small independent brand, and we want you to be happy with everything you buy from us. This policy covers orders placed on our website. It does not affect your legal rights.

Changed your mind?
You have 30 days from the day your order is delivered to return it for a refund. That is longer than the 14 days the law gives you. This includes sale items.

Items should be unworn and unwashed, with tags still attached. You are welcome to try things on the way you would in our shop. If an item comes back worn or damaged, we may reduce the refund to reflect that.

How to return
Email hello@oldeltonsclothing.co.uk with your order number and what you are sending back, then post it to:
Old Eltons Clothing
1 and 2 Church Street
Tenby
Pembrokeshire
SA70 7AH
United Kingdom

For change of mind returns, you pay the cost of posting the item back to us. We recommend a tracked service for anything over £75, as we cannot refund an item that does not reach us.

Your refund
We refund you within 14 days of receiving your return, to the payment method you used. If you return your whole order, we also refund the standard delivery charge you paid. If you chose a faster delivery option, we refund the cost of Standard delivery only.

Faulty or wrong items
If something arrives faulty, damaged or is not what you ordered, email us with a photo within 30 days of delivery. We will cover the return postage and give you a full refund or a replacement, whichever you prefer. You also have further rights under the Consumer Rights Act 2015.

Exchanges
As an independent brand we often make small runs, so we cannot always hold stock for an exchange. The quickest way to swap a size is to return the item for a refund and place a new order. If you are unsure, email us and we will check what we have.

Items we cannot take back
Gift cards, and items sealed for hygiene reasons (such as socks) once the seal has been broken, cannot be returned unless they are faulty.

Bought in our Tenby shop?
Pop into the shop with your receipt and speak to the team there.