FAQ's
Welcome to our FAQ, we are so happy to have you here and as a potential customer.
We have tried to answer the most common questions.
Shipping
How long does shipping take? Because I need it for the weekend and at the moment, it's tuesday.....
We offer standard shipping (5-7 business days), Royal Mail 24 Tracked shipping (1 business day) within the UK & Royal Mail 1st Class Signed For.
Free standard shipping on orders over £50.
Do you ship internationally?
Right now, this isn't an option for us.
How can I track my order?
Once your order ships, if you haven chosen the tracked service, you’ll receive a tracking number via email.
You can track your package directly on the link below.
What happens if my package is lost or damaged?
If your package is lost or damaged, contact us within 14 days of the shipping date at hello@oldeltonsclothing.co.uk
We will work with Royal Mail to resolve the issue or send a replacement.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, email us at hello@oldeltonsclothing.co.uk with the new address. Once shipped, we cannot change the address.
Orders & Products
How do I know what size to order?
Check our detailed size guide on each product page, which includes measurements for chest, waist, and length.
If you’re unsure, email us at hello@oldeltonsclothing.co.uk for personalized advice.
Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of purchase by contacting hello@oldeltonsclothing.co.uk
After this period, we cannot guarantee changes as processing may have begun.
Do you offer "buy now pay later"?
It's not something we offer at the moment but something we would like to offer down the line.
Are your products sustainable or ethically made?
Yes, our clothing is made from sustainable materials like organic cotton and recycled polyester. We partner with ethical manufacturers who ensure fair wages and safe working conditions. If you would like more information on this, please email us on hello@oldeltonsclothing.co.uk
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags. Refunds are issued to the original payment method, excluding shipping costs.
We do not refund gift cards or socks.
What people
are saying
Kamara EalesTrust PilotAbsolutely obsessed with the designs and quality. From my favourite place in the world too. Your not cool unless you’re telling old Elton’s 👀
E XTrust PilotCustomer service was brilliant, style and quality is excellent!! Can't wait to get more from Old Eltons : )
Sarah TowersTrust Pilot*The delivery was fast to say it was on pre-order.
*Both the shirt and hat were top quality.
*It was packed lovely in a thin box.
*It also came with a personal thank you note and a badge.
richardbatesukTrust PilotAwesome stuff and quality will definitely be ordering again.
🔥🔥🔥
Richie130